We chose Lumenia as our support partner for choosing an ERP system and now that the selection process is over I can reflect on what a truly fantastic choice that was and how exceptional the Lumenia consultant who worked with us has been through the process. In each stage of the process, his contribution and attention to detail has been outstanding. His interpretation of vendors’ responses and application to our requirements has been insightful and value added. His application of the process, his dedication, diligence, care and integrity has resulted in a selection for Brunel that we have great confidence in.
Robin Hilton, Finance Director
Lumenia has provided EirGen Pharma with strategic computer systems validation expertise since 2009. With their in-depth knowledge of 21 CFR part 11 and EU Annex 11 regulations, they implemented a practical risk based approach to computer system validation for our GxP critical applications and underlying IT infrastructure. Lumenia have successfully led the validation activities on our ERP SAP system, QUMAS Document Management system, and Waters Empower Chromatography system implementations, as well as the qualification of our IT Infrastructure. We at EirGen Pharma rely heavily on our automated systems, we are audited on a regular basis by FDA, IMB and Customers and are confident that our systems meet the required regulatory standards with the validation expertise delivered by Lumenia. I would have no hesitancy in recommending Lumenia validation consulting services.
BHT had a very aggressive timeline to implement an ERP system and to roll-it out to over 60 retail branches. We knew we had to make sure that we picked the right solution for our business, and Lumenia were recommended to us as an independent advisor who could assist us in doing that. They introduced a structured and objective process, involving key people from our organisation, and this allowed us to clearly evaluate the options and to make a decision on the best solution for us.
Lumenia’s expertise in ERP and awareness of our business requirements was clearly demonstrated during the selection process, and that, along with their proven track record in managing projects, meant that they were the obvious choice when we needed a Project Manager for the implementation. By using a strong implementation methodology, clear communication and thorough planning, the Lumenia Project Manager optimised the team’s performance so that target dates were met, while project benefits were kept in focus at all times. Because the Lumenia process had involved the team in the selection, they were motivated to pull out all the stops to deliver the solution. Lumenia also provided mentoring during the project, and this knowledge transfer meant that one of our staff was in a position to take on the Project Management of later phases of the implementation.
BHT are very happy with the ERP knowledge and project management skills provided by Lumenia, and we would have no hesitation recommending them to other companies.
We needed to develop an ERP Strategy in our operations in Ireland and the US. Lumenia delivered a comprehensive and very clear roadmap in a timely and professional manner. They work very effectively, combining deep ERP and process knowledge with an ability to engage with people at all levels of the organisation. I would have no hesitation in recommending Lumenia.
Oxitec engaged Lumenia to find a suitable ERP system for our Brazilian production facility. As we did not have the knowledge of suitable systems ourselves, and given there was an urgency to this key objective, Gerry from Lumenia worked with us to review the options and worked with us to implement the chosen ERP system for Brazil.
Gerry also led the implementation of the same ERP system in the UK, including a finance system to replace the basic one used for many years and a Quality Management system to address our requirements as a regulated business.
Gerry has supported us through this process, from first steps to the handover to system support, working across many countries and with colleagues from scientific and accounting backgrounds.
From my experience of Lumenia, I would highly recommend them to lead a similar process to bring systems up to date.
Lumenia provided us with both project management and testing support at various stages during our implementation. They provided guidance and insight to the team on the activities required for a successful ERP implementation as well as providing templates and advice that supported effective and successful completion of those activities. Their ability to provide clarity, structure and direction to the ERP team around the testing process was excellent. I would be happy to recommend Lumenia on other projects.
Hutchinsons engaged Lumenia to guide us through the selection of an ERP solution.
The Lumenia process was clear and easy to follow and the approach was very structured. The consultant was very approachable and he worked well with our team. He dealt with the vendors in a firm but fair fashion. The tools used by Lumenia were very helpful in analysing the responses to the tender document. We believe Lumenia helped deliver the right solution for our business and we had no hesitation in engaging the consultant to lead the implementation phase of the project
Havwoods approached Lumenia to assist us select an ERP solution and Implementation partner to deliver a solution across all our sites in Europe, North America, Asia, and Australia. This is one of the largest projects undertaken by our business which is expanding rapidly across the world.
One of our key criteria for engaging with Lumenia was to ensure that there was a good cultural fit between Lumenia and our teams in the UK and other locations. We feel that this was very successful and it helped us ensure that we had a high level of engagement and excitement from the selection team throughout the process.
The Lumenia Selection process was a phased approach with clear steps and deliverables over an agreed timeline. The project phases and planning of the required Havwoods resources was communicated clearly to us throughout. The project collateral generated as outputs from each stage of the process were clear and of a very high standard with great attention to detail. From the benefits analysis to the final review of the vendors there was a consistent feel and quality to the process.
The Lumenia people added further value to the whole project. Our principal consultant gave us fantastic level of service. His knowledge of every area of the business was admirable.
Overall the selection process has been extremely valuable to us. We feel that the selection project will help to remind us of the rationale for selecting the successful ERP solution and implementation partner in the future. It will also mitigate risk and help guarantee that we have a successful implementation as we proceed to the next phase of the project.
First class organisation, first class process, first class people resulting in a first class experience.
Lumenia came to us with a clear, methodical approach to developing a Business System Strategy. Their consultants were excellent at eliciting information and asking the right questions and they were quick to understand our complex software landscape. They worked extremely well with our team and ensured that the project execution was best-suited to our needs amidst challenging time and budgetary constraints.
Overall the process has been extremely valuable to us, and Lumenia’s work will stand us in good stead. They developed the strategy much more quickly than we could have ourselves and their process has helped us to bring internal resources on board with the changes to come. It has provided us with crucial insight into the level of commitment, feedback and time needed to progress.