Track Record

Sandvik engaged Lumenia initially to provide advice on the selection of a new ERP platform for our global business operations. The experience that they brought to bear from many other projects allied to their ERP knowledge gave us the confidence to run an objective selection process.  Ultimately, their experience ensured that we selected the right solution to meet the current and future business needs. Subsequently, we asked Lumenia to help us select a System Integrator (SI). They brought a structured methodology that allowed us to evaluate the approach, capabilities and costs proposed by a number of SIs. Their independent guidance was key to us selecting the right System Integrator for what is a large and complex global ERP implementation project. I would recommend Lumenia to any business that needs to bring structure, objectivity and deep expertise to their ERP selection process.  

Paul Fox, Finance Director

When REED decided to go to market for a new ERP solution, we realised that we needed external guidance to help us through the process. We chose Lumenia because of their independence, track record in managing ERP projects in organisations of our scale and detailed ERP market knowledge. Prior to starting the ERP selection process, they led a series of business process design workshops involving senior Finance and HR stakeholders from our three business units. Using their library of sample process flows as a starting point, Lumenia were able to help us to agree new harmonised future state business processes, which were then used to drive ERP requirements. They subsequently led a very detailed and rigorous ERP selection process, which has culminated in us choosing an ERP solution and System Integrator that we are certain is right for REED. We have found the Lumenia team to be knowledgeable, easy to work with and highly professional and I would have no hesitation in recommending them to other organisations who need to navigate their way through complex ERP or business process design projects.

Lee Richards, Finance Director

MGroup Services took the decision to replace our finance, payroll and HR systems with an integrated ERP solution that would deliver business benefits, replace old systems and support ambitious growth targets. It had been a while since anyone in my organisation had undertaken a project of this scale or scope so we turned to Lumenia and asked them to run the process that would result in the selection of a system.

Lumenia gathered our business requirements, identified our pain points, undertook a review of the marketplace and ran a Request for Proposal process that down selected from 9 options to 1. During the process Lumenia managed stakeholder expectations from Board level down to the subject matter experts representing our entire Group. Lumenia proved to be the specialists we needed to deliver a successful outcome on time and within budget. Based on their pragmatic approach and our belief that they are a safe pair of hands we have now engaged Lumenia to undertake the project and change management deliverables as we implement an Oracle Cloud ERP solution. I would have no hesitation in recommending Lumenia to other organisations looking to undertake a similar project

Graeme Cross, Business Systems Director

Touchlight engaged Lumenia to lead our project to identify an ERP solution that can support the business through our planned rapid growth. We had some tight deadlines to achieve and Lumenia grasped the complexity of our business very quickly. They provided very strong analytical and communication skills and knowledge of the ERP marketplace, as they guided us through the selection process. I think their contribution was irreplaceable, and now that the selection process is over, we have engaged them to manage our ERP implementation project. I highly recommend Lumenia to any organisation that plans to select and implement ERP.

Anjum Ahmad, Chief Accounting Officer

When IPL decided to replace the multiple ERP systems in the business with a single global ERP solution, we knew that we needed external assistance to help us with selection and to engage the different parts of our business in the process. We chose Lumenia because of their experience of complex ERP projects, their business process and ERP expertise and their ability to work with our teams in Ireland, the UK and North America and they were product agnostic,. The Lumenia team initially carried out a rapid but detailed assessment of business process capability across the organisation and identified improvement opportunities, which became drivers for the ERP project. Their ERP selection methodology was structured, objective  and ensured that key stakeholders from each division in the business were involved in the process. Lumenia’s guidance and proven experience were vital in helping us select our global ERP solution and in gaining business buy-in and I would have no hesitation recommending them to other businesses.

Ida Murphy, Global Head of IT

The success of our ERP project has been in no small part due to Lumenia’s professionalism, world class project management, organisational and communications skills. It has been a great pleasure working alongside Lumenia’s project manager and I personally have learnt a great deal over these 14 months and will miss his calmness and the vast experience he brought to the project.

Gavin Lambkin, IT Director

Fuller’s engaged Lumenia to manage our ERP selection process and now that the project has successfully concluded I can reflect on what a good decision this was. Lumenia’s selection process is rigorous, structured and fair and provided the objectivity and detail to give our senior management team confidence. A number of the Lumenia consulting team were involved in the project and each of them was excellent and also had the ability to adapt to our culture. Fuller’s has complete trust in the team and in fact has re-engaged Lumenia to provide Project and Business Change Management services during the ERP implementation process. I would have no hesitation in recommending Lumenia to other companies and have already done so on a couple of occasions.

Bronwen White, Head of IT Development

Lumenia's project management expertise helped us successfully deploy our corporate ERP and POS systems to our latest retail acquisition. This project was successfully delivered under very aggressive timelines in a complex commercial environment. Lumenia provided overall project management for the rollout involving systems, data and training and their experience ensured a smooth implementation.

John O'Carroll, General Manager - Retail

Lumenia helped us in scoping and planning for the replacement of our finance system with a new ERP. They provided guidance on what to expect and accurate estimates of likely costs. Later they helped document our requirements, supported our tendering process and provided expert independent guidance throughout. Their market knowledge, structured approach and experienced consultants helped us successfully navigate this important transition and I would have no hesitation recommending Lumenia to other organisations considering such a change.

Robert Quinn, Finance Manager

The business process review with Lumenia, prior to the new ERP system implementation, has really given WD-40 the opportunity to think in different ways.

Jonathan McCoy, General Manager - IT

We worked with Lumenia to help us explore our options for ERP. The overall process and methodology was logical and made sense and the Lumenia consultants spent time with each department to really understand their pain points in detail. Lumenia’s process benchmarking survey was very revealing, as it draws out gaps and opportunities for improvement even where people may think there aren’t any. A detailed review and analysis of the various potential options was carried out, building the picture for us of what the market had to offer. I would definitely work with Lumenia again, and I’m happy to recommend Lumenia to anyone considering their business systems strategy.

James Myhill, Head of IT

Our ERP project stalled as we lacked both consensus on the best way to move forward and the resources to do it.Selecting Lumenia to guide us through the critical vendor selection process eliminated many obstacles and propelled us rapidly from selection to implementation. Lumenia’s well-defined and agnostic approach aligned all stakeholders to a process that identified points of pain and key deliverables, and, most importantly, identified the ERP system that will be the cornerstone of our business for many years to come.

Ian Wilkinson, Operations Manager

Pep&Co engaged Lumenia to help us to source and implement our entire business systems and IT needs for our start-up retail business. This included ERP, POS, partner integration, head office and store infrastructure. The project moved from greenfield to store openings in an aggressive timeframe. We grew from a team of three to a 50 store operation in less than a year. Our business systems were a fundamental part of enabling this and Lumenia’s support and project management was integral to achieving this goal.

Mark Jackson, CFO

Our ERP upgrade project was one of the major projects undertaken by the business last year, and as it was a number of years since the initial implementation we needed someone with the right skills and experience to guide us through the planning and execution of the project. We’ve worked with Lumenia over the years on many projects, so we were happy to engage them again. Lumenia advised us initially on setting up the project, putting a plan in place and negotiating with the vendor. Lumenia then provided an advisory and mentoring role for our implementation project team, giving us structure and guidance along the way as well as helping us foresee issues and manage potential risks. The project was very successful, being delivered on-time and on-budget, and the knowledge and experience gained by the project team will help us greatly with future ERP projects. I've no hesitation in recommending that anyone needing help with an ERP implementation or upgrade should talk to Lumenia first!

Tara Canning, Systems Accountant

Lumenia provided us with invaluable assistance during our ERP implementation project, performing key roles on our project team. It was a great asset to our business to be able to draw on such reliable and experienced resources, and I'd highly recommend Lumenia to anyone looking for assistance with business systems projects. 

Brídín Quinn, Business Excellence Manager

When we made the decision that our ERP needed replacing, we very quickly came to the realization that the selection was not something we were qualified to carry out alone. We opened a tender to select a partner to help us through the ERP RFP process. Lumenia immediately stuck out because they were an experienced consultancy that focused on ERP, were independent and well respected by the market.

Lumenia's process was very detailed, thorough and objective and the vendor candidates really stood to attention when Lumenia instructed them. We are delighted that we selected Lumenia. Our tender was more thorough than it could ever have been on our own. We know that the savings in implementation costs and ongoing licence fees, which we have negotiated under Lumenia's stewardship, have covered their cost several times over. Ultimately the specifications given to our selected vendor will deliver a far more comprehensive solution and limit the opportunity for change requests.

Neil Gribben, Vice President, Accounting & Control

O’Brien Fine Foods engaged Lumenia Consulting to carry out a Business Systems Strategy Review. We had initially begun the process internally, but decided that we needed an experienced independent party to review and verify our approach and decisions. Lumenia brought the process to a different level, using a structured methodology that identified points of pain within the business and a costed benefits analysis which could be realised through new or improved business systems. This methodology crystallised in a graphical and visible manner for the decision-makers in the business how we should proceed with our systems strategy. In carrying out the review, the Lumenia consultant engaged cross-functionally in an effective manner, and this communication has helped us to ensure the business as a whole supports the strategy.

The Strategy Review has been delivered by Lumenia, and we have engaged them to Project Manage the subsequent design and implementation phases. I would have no hesitation recommending Lumenia as an independent partner.

Louise McElligott, Finance Director

Lumenia worked with Peel Ports to define and map our ‘to-be’ business processes, to inform the specification, selection and implementation of our new ERP system. They engaged with stakeholders across our business to document streamlined processes in areas such as finance, customer billing, purchasing and expenses, HR and payroll, project management and enterprise asset management. The Lumenia team built consensus through a series of mapping and validation workshops with our internal team. They combined their knowledge of industry-standard and good-practice processes with the needs and peculiarities of our own business, and challenged our current ways of working where necessary. Lumenia’s work has been invaluable in building internal buy-in and readiness for the change ahead, informing the system selection process, and helping ensure that our ERP implementation will support real business transformation.

 

Richard Farrar, Group Head of IT

St. James’s Place engaged Lumenia to carry out a review of software applications in use in the business to determine whether it made sense to deploy an ERP solution. The Lumenia team were very quickly able to understand the complex software application landscape in St. James’s Place, and developed easy to follow options in terms of future strategy. Their recommendations were clear, well presented and supported by a strong business case. They were able to achieve all of this without demanding huge amounts of time from very busy internal teams, which was much appreciated. I would be happy to recommend Lumenia to anyone looking for an independent and expert view on ERP strategy.

Iain Balchin, Executive Director of Finance

Using Lumenia to support our ERP selection project was definitely value for money. There is no way we would have been able to complete the project so quickly if we had tried to manage it ourselves. Lumenia brought standard templates, organisation and the drive to get the job done. Lumenia’s process takes some of the emotion out of decision-making, allowing us to focus on telling vendors what we wanted, rather than having vendors tell us what they thought we wanted. At negotiation stage it was good to have an independent view and experienced guidance on the contracts and commercials. I would definitely recommend using independent ERP consultants like Lumenia to anyone working on an ERP project.

Sam Starr, Finance Director

We needed to develop an ERP Strategy in our operations in Ireland and the US. Lumenia delivered a comprehensive and very clear roadmap in a timely and professional manner. They work very effectively, combining deep ERP and process knowledge with an ability to engage with people at all levels of the organisation. I would have no hesitation in recommending Lumenia.

John D'Arcy, CFO

Based on their track record and detailed knowledge of our industry sector, Febelco engaged Lumenia to lead our ERP selection process. They told us at the start that they don’t compete by being the cheapest but by delivering the highest quality of service. Having completed our selection project on time and under budget, I can say that this is true. They built a detailed plan at the start of the project based on a really clear methodology and kept to it. Their ERP and business process knowledge is very strong and their experience of complex ERP projects stands out. Lumenia are one of the best consultancy businesses I have worked with, and I would have no hesitation in recommending them to other companies that need expert guidance as part of their ERP transformation process.

Alexander Severyns, IT Director

Valeo Foods and Lumenia have been working together since 2002 on projects such as ERP Selection & Implementation; New Production Introduction; Business Intelligence; and Outsourcing. Lumenia’s approach is professional and methodical and, yet, it has allowed us to complete our projects on time and within budget. Our experience has been that the Lumenia consultants have extensive knowledge of system requirements and best practice; they have worked well with the various members of the project teams and can readily adopt a hands-on approach to the tasks. We have no reservations in recommending Lumenia to other companies.

Seamus Kearney, Managing Director

Lumenia came to us with a clear, methodical approach to developing a Business System Strategy. Their consultants were excellent at eliciting information and asking the right questions and they were quick to understand our complex software landscape. They worked extremely well with our team and ensured that the project execution was best-suited to our needs amidst challenging time and budgetary constraints.

Overall the process has been extremely valuable to us, and Lumenia’s work will stand us in good stead. They developed the strategy much more quickly than we could have ourselves and their process has helped us to bring internal resources on board with the changes to come. It has provided us with crucial insight into the level of commitment, feedback and time needed to progress.

Donna Lipsky, Director of Operations

We worked with Lumenia to choose a new partner to deliver our ERP system. The Lumenia Consultant led our selection team diligently through a structured, smooth selection process whilst quickly establishing himself amongst the team and demonstrating a firm understanding of the business. Deliverables were agreed and delivered when they said they would be and all added real value to the process.

As a result, we now have confidence that we have a chosen a partner who will fit well with our organisation and we can work with to deliver a great project. We also have retained Lumenia to act in an advisory capacity in our main ERP delivery and look forward to reaping the benefits of that engagement further.

Gillian Troup, Group Financial Controller

I have very much enjoyed working closely with Lumenia throughout this engagement and hope to do so again in the future on other engagements. The selection of a credible consultancy partner was critical, as this type of detailed ERP review had never previously been carried out in the business. Lumenia met and exceeded my expectations and delivered a very successful review which gained high praise across the group.

Darrin Shaw, Head of ICT Services

Lumenia has provided EirGen Pharma with strategic computer systems validation expertise since 2009. With their in-depth knowledge of 21 CFR part 11 and EU Annex 11 regulations, they implemented a practical risk based approach to computer system validation for our GxP critical applications and underlying IT infrastructure. Lumenia have successfully led the validation activities on our ERP SAP system, QUMAS Document Management system, and Waters Empower Chromatography system implementations, as well as the qualification of our IT Infrastructure. We at EirGen Pharma rely heavily on our automated systems, we are audited on a regular basis by FDA, IMB and Customers and are confident that our systems meet the required regulatory standards with the validation expertise delivered by Lumenia. I would have no hesitancy in recommending Lumenia validation consulting services.

Patsy Carney, Managing Director

One of the major challenges we faced following a major acquisition was to figure out how to integrate the various different IT systems we’d acquired with our existing applications. At the same time we wanted to assess where we were in terms of our legacy enterprise applications and to define a strategic roadmap to meet the current and future needs of the various parts of our business. Lumenia’s consultants were quickly able to get under the skin of our diverse IT systems and produced a very easy to understand top level analysis of our complicated structure and a recommendation to de-clutter the structure with minimum investment. Everyone involved in the project spoke highly of the calibre of the Lumenia consultants, and we are now implementing the recommendations of the report using Lumenia as project managers and advisors.

Donal Tierney, CEO

Brunel Healthcare have been delighted with our decision to use Lumenia to lead our ERP system selection project. Lumenia applied a very rigorous and thorough methodology to the selection process which forced us to think carefully about what our main objectives were in replacing our current system and what functionality was most important to us in a new system. The knowledge and experience of the Lumenia consultant, and the structured approach to the selection process, allowed us to quickly shortlist a number of potentially suitable solutions and to stay focussed on the most important functionality requirements as we assessed these in detail. We are confident that as a result of working with Lumenia we have chosen a new ERP system that offers the best fit for Brunel’s future business needs and would highly recommend the Lumenia approach in helping us to make this decision

David Jenkinson, ERP Project Manager

Praesidiad has worked very successfully with Lumenia on a series of projects over the last 18 months. Lumenia’s structured approach helped us to assess our strategic options and quickly identify potential ERP solutions and vendors who could support our various businesses. We then completed a selection process in a number of months, again with Lumenia’s support and guidance. Ahead of the implementation in our first business unit Lumenia led a “to be” business process design project, helping us to define new business processes based on good practices and setting us up for the design stage of the implementation. We have now engaged Lumenia to provide the structures and methodology for the business change management element of our implementation.

Patrick Seeber, CIO

Oxitec engaged Lumenia to find a suitable ERP system for our Brazilian production facility. As we did not have the knowledge of suitable systems ourselves, and given there was an urgency to this key objective, the Lumenia team worked with us to review the options and worked with us to implement the chosen ERP system for Brazil.

Lumenia Consulting also led the implementation of the same ERP system in the UK, including a finance system to replace the basic one used for many years and a Quality Management system to address our requirements as a regulated business. 

The Lumenia team has supported us through this process, from first steps to the handover to system support, working across many countries and with colleagues from scientific and accounting backgrounds.

From my experience of Lumenia, I would highly recommend them to lead a similar process to bring systems up to date.

Paul Crotty, Global Finance Director

Andor engaged Lumenia to help narrow down strategic options, make a recommendation, and come up with a full cost-benefit model. Lumenia provided an excellent consultant, a strong methodology, and broad experience coming through from their extensive network. We clearly worked through the model to summarise pain points, look at options, and gather the right level of information to make an informed recommendation about where to play. I particularly liked the pain points summary approach and the systems landscape diagrams as effective tools to focus the conversation with the board. While external factors changed the outcome outside of our control, I would have no hesitation recommending Lumenia as an independent partner.

Andrew Borthwick, IT Manager

Laya Healthcare engaged Lumenia to lead a project under challenging time constraints to find a replacement for our legacy Finance systems. The Lumenia consultants were of exceptional quality and they were able to mobilise our internal team very effectively and deliver the project on time. They have very good communication skills and a can-do attitude, which allows them to find ways around potential project roadblocks. We have developed a high level of trust and respect for their knowledge and abilities and would have no hesitation in recommending Lumenia to other companies.

Mary Condon, Finance Director

Lumenia provided us with both project management and testing support at various stages during our implementation. They provided guidance and insight to the team on the activities required for a successful ERP implementation as well as providing templates and advice that supported effective and successful completion of those activities. Their ability to provide clarity, structure and direction to the ERP team around the testing process was excellent. I would be happy to recommend Lumenia on other projects.

Denis Sweeney, ERP Project Manager

Deciding whether to keep our existing ERP system or replace it with a new one was difficult. Lumenia have deep ERP knowledge and provided structure, objectivity and clarity of thought to help us to arrive at the right decision. Highly recommended!

Graham Wright, Systems Manager

Lumenia’s ERP selection process provided us with an excellent framework for assessing how well the various solutions on the market met our requirements. We had some strategic decisions to make as part of the process, and we were able to evaluate the pros, cons and cost implications of each alternative. The project was very successful in terms of involving the business across all functions, and created a strong sense of buy-in to the process and the final decision. Lumenia also assisted with reference site visits and contract negotiation, providing helpful and practical advice.

Robbie Grogan, Group Finance Director

Lumenia’s work on our ERP system selection project was exceptionally thorough and detailed. The selection process involved people from across the business and provided us with a structure to work within and a drive to complete the project.

Richard Steele, Finance Director

We were really happy with the work Lumenia carried out for us, which has given us a solid foundation for a series of systems improvement projects. The analysis of our current systems, the various issues and our possible options was detailed and thorough, and is still being referred to on a regular basis as we implement the various improvement initiatives.

Joe Tallon, Group Information Systems Manager

Lumenia worked with our internal team to develop a comprehensive organisational change management plan for our ERP project and played a mentoring role during the early days of the project. The structure and process Lumenia gave us became a reference point for our team throughout the project. This is a great way to fast-track the change management stream in an ERP project. Highly recommended!

Joe Smith, Group IS & Service Delivery Manager

We engaged Lumenia to project manage our ERP implementation, and I’ve been very happy with the way the project was handled and the final outcome. The Lumenia project manager organised and led the implementation team throughout the project, and the feedback from our team has been very positive. As a fast-moving business we had lots of challenges to deal with along the way, but having an experienced external project manager to guide us was a major factor in making the project a success.

Eoghan Sweeney, General Manager

Hutchinsons engaged Lumenia to guide us through the selection of an ERP solution.

The Lumenia process was clear and easy to follow and the approach was very structured. The consultant was very approachable and he worked well with our team. He dealt with the vendors in a firm but fair fashion. The tools used by Lumenia were very helpful in analysing the responses to the tender document. We believe Lumenia helped deliver the right solution for our business and we had no hesitation in engaging the consultant to lead the implementation phase of the project

Richard Johnson, Finance Director

Peel Ports engaged Lumenia to review our business systems landscape and develop a strategy for our applications, many of which were developed, inherited and maintained over a sustained period of business growth. Following Lumenia’s strategic recommendations and cost appraisal, we asked them to help us define future-state business processes, specify and procure a new ERP system, select a suitable implementation partner and conduct a leadership ERP Readiness workshop.

Lumenia consistently impressed us with their structured processes and precise plans, which they tailored to support our public procurement obligations. They ensured we adhered to these, pushing us when needed and hitting every milestone along the way. This is a remarkable outcome and something we simply could not have achieved by ourselves. Lumenia’s consultants acted as true partners, maintaining professionalism, diligence and responsiveness with our project team throughout the process, producing high-quality documentation and building business readiness at each step. Their team was confident and knowledgeable and was never fazed by the complex requirements of our business.

Richard Farrar, Group Head of IT

Congratulations are in order for t he outstanding project you and your team helped deliver for Aptuit.Lumenia played a leading role in helping Aptuit to roll out the People Soft ERP system to its newly acquired sites in Oxford and Glasgow. Lumenia supported Aptuit throughout the roll out by providing project management, data migration and computer systems validation services. I would have no hesitation in recommending Lumenia. Your approach was pragmatic, focused and creative. And, your contribution was vital to the success of the roll out project in Aptuit.

Darren Bradshaw Director, Business Systems

Havwoods approached Lumenia to assist us select an ERP solution and Implementation partner to deliver a solution across all our sites in Europe, North America, Asia, and Australia. This is one of the largest projects undertaken by our business which is expanding rapidly across the world.

One of our key criteria for engaging with Lumenia was to ensure that there was a good cultural fit between Lumenia and our teams in the UK and other locations. We feel that this was very successful and it helped us ensure that we had a high level of engagement and excitement from the selection team throughout the process.

The Lumenia Selection process was a phased approach with clear steps and deliverables over an agreed timeline. The project phases and planning of the required Havwoods resources was communicated clearly to us throughout. The project collateral generated as outputs from each stage of the process were clear and of a very high standard with great attention to detail. From the benefits analysis to the final review of the vendors there was a consistent feel and quality to the process.

The Lumenia people added further value to the whole project. Our principal consultant gave us fantastic level of service. His knowledge of every area of the business was admirable.

Overall the selection process has been extremely valuable to us. We feel that the selection project will help to remind us of the rationale for selecting the successful ERP solution and implementation partner in the future. It will also mitigate risk and help guarantee that we have a successful implementation as we proceed to the next phase of the project.

First class organisation, first class process, first class people resulting in a first class experience.

Edward Eagle, Operations Director

We found the ERP Readiness Workshop to be of tremendous value - it was eye-opening and one of the best sessions we have done as a management team.

John O'Brien, Managing Director

The management and any of the Connolly’s Red Mills team who were involved in the ERP selection process were very pleased with the way the project was implemented. We couldn’t have done it on our own without Lumenia. Their process is structured, focused and professional and the Lumenia consultants adopted a common sense and practical approach. They were able to engage effectively with all disciplines in the business and they quickly gained the trust and confidence of all. There was no time wasted and decisions were taken effectively and efficiently, with very good communication throughout.

Michael Collins, CFO

We chose Lumenia as our support partner for choosing an ERP system and now that the selection process is over I can reflect on what a truly fantastic choice that was and how exceptional the Lumenia consultant who worked with us has been through the process. In each stage of the process, his contribution and attention to detail has been outstanding. His interpretation of vendors’ responses and application to our requirements has been insightful and value added. His application of the process, his dedication, diligence, care and integrity has resulted in a selection for Brunel that we have great confidence in. Robin Hilton, Finance Director