Delivery of end user training is one of the last tasks in an ERP implementation and as a result, it doesn’t always get the attention it should. If the end users are not adequately trained in how to get the best from the new system, the organisation will not realise the expected benefits.
The universal approach to training delivery in ERP projects is the so-called “train the trainer” model. This is based on the ERP vendor providing detailed training to the implementation project team, who then train their colleagues.
While this approach has some advantages, it also has a significant flaw. Good quality training needs to be supported by quality training material and many ERP project team members do not have the skills to allow them to develop this. In many ERP projects, this results in ineffective and inconsistent training, with little or no reference material for users to refer to afterwards.
Lumenia can develop high quality training material for any ERP project using a variety of approaches such as quick reference cards, detailed user guides and eLearning, including quizzes, simulations and exercises. Material development is guided by a training strategy and by training needs analysis carried out by senior Lumenia consultants. All training material is then customised to reflect the client’s business processes.
This approach covers both the process and system education requirements, as users need to learn how to use the system in the context of the processes being deployed in the organisation.
We can provide training for any business system, including, but not limited to SAP, Microsoft Dynamics 365 (D365), Oracle, Infor & IFS.
Investment in good quality training materials will have benefits long after the project is completed. As new employees join an organisation and ERP process experts leave over time, the level of knowledge may become eroded. The training materials will ensure that the knowledge is captured and can be passed on as part of the induction process for new employees.