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The traditional means of doing To-Be business process design is to document each As-Is process before performing a gap analysis to identify improvement opportunities.

We believe that in most cases it is not necessary to document As-Is processes, as we can identify the gaps more efficiently by carrying out Pain Point analysis and Business Process BenchmarkingWe have further accelerated process design by building an extensive library of good practice business process diagrams which provide a ready-made starting point for process mapping.


Lumenia worked with Peel Ports to define and map our ‘to-be’ business processes, to inform the specification, selection and implementation of our new ERP system. They combined their knowledge of industry-standard and good-practice processes with the needs and peculiarities of our own business, and challenged our current ways of working where necessary.

Richard Farrar, Group Head of IT, Peel Ports

ERP Business Process Design and Development


The business process design work is led by an experienced Lumenia consultant in a workshop environment involving the process owner(s) and subject matter experts, using the inputs shown above. The outputs are captured in Visio format during and following each workshop. Often a single follow-up review session is all that is required to finalise each business process design.

The To-Be process documents can be used as the basis of process improvement initiatives, as part of an ERP selection process to assess vendor and product capability or during ERP implementation to accelerate the design stage of the project.

The business process review with Lumenia has really given WD-40 the opportunity to think in different ways.

Jonathan McCoy, General Manager - IT, WD-40

Benefits of our Approach to Business Process Design

  • Accelerate ERP or business process design projects by avoiding the need to spend time documenting As-Is business processes.
  • Use Lumenia’s library of good practice business process diagrams to further speed up process design.
  • Learn from proven business processes that have been implemented in other sectors and organisations.
  • Expertly facilitated workshops involving cross-functional teams will result in better business processes and higher levels of organisational buy-in.
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