The business process review with Lumenia, prior to the new ERP system implementation, has really given WD-40 the opportunity to think in different ways.
Jonathan McCoy, General Manager - IT
We worked with Lumenia to help us explore our options for ERP. The overall process and methodology was logical and made sense and the Lumenia consultants spent time with each department to really understand their pain points in detail. Lumenia’s process benchmarking survey was very revealing, as it draws out gaps and opportunities for improvement even where people may think there aren’t any. A detailed review and analysis of the various potential options was carried out, building the picture for us of what the market had to offer. I would definitely work with Lumenia again, and I’m happy to recommend Lumenia to anyone considering their business systems strategy.
James Myhill, Head of IT
Our ERP project stalled as we lacked both consensus on the best way to move forward and the resources to do it.Selecting Lumenia to guide us through the critical vendor selection process eliminated many obstacles and propelled us rapidly from selection to implementation. Lumenia’s well-defined and agnostic approach aligned all stakeholders to a process that identified points of pain and key deliverables, and, most importantly, identified the ERP system that will be the cornerstone of our business for many years to come.
Ian Wilkinson, Operations Manager
Pep&Co engaged Lumenia to help us to source and implement our entire business systems and IT needs for our start-up retail business. This included ERP, POS, partner integration, head office and store infrastructure. The project moved from greenfield to store openings in an aggressive timeframe. We grew from a team of three to a 50 store operation in less than a year. Our business systems were a fundamental part of enabling this and Lumenia’s support and project management was integral to achieving this goal.
Mark Jackson, CFO
Our ERP upgrade project was one of the major projects undertaken by the business last year, and as it was a number of years since the initial implementation we needed someone with the right skills and experience to guide us through the planning and execution of the project. We’ve worked with Lumenia over the years on many projects, so we were happy to engage them again. Lumenia advised us initially on setting up the project, putting a plan in place and negotiating with the vendor. Lumenia then provided an advisory and mentoring role for our implementation project team, giving us structure and guidance along the way as well as helping us foresee issues and manage potential risks. The project was very successful, being delivered on-time and on-budget, and the knowledge and experience gained by the project team will help us greatly with future ERP projects. I've no hesitation in recommending that anyone needing help with an ERP implementation or upgrade should talk to Lumenia first!
Tara Canning, Systems Accountant
Lumenia provided us with invaluable assistance during our ERP implementation project, performing key roles on our project team. It was a great asset to our business to be able to draw on such reliable and experienced resources, and I'd highly recommend Lumenia to anyone looking for assistance with business systems projects.
Brídín Quinn, Business Excellence Manager
When we made the decision that our ERP needed replacing, we very quickly came to the realization that the selection was not something we were qualified to carry out alone. We opened a tender to select a partner to help us through the ERP RFP process. Lumenia immediately stuck out because they were an experienced consultancy that focused on ERP, were independent and well respected by the market.
Lumenia's process was very detailed, thorough and objective and the vendor candidates really stood to attention when Lumenia instructed them. We are delighted that we selected Lumenia. Our tender was more thorough than it could ever have been on our own. We know that the savings in implementation costs and ongoing licence fees, which we have negotiated under Lumenia's stewardship, have covered their cost several times over. Ultimately the specifications given to our selected vendor will deliver a far more comprehensive solution and limit the opportunity for change requests.
Neil Gribben, Vice President, Accounting & Control
O’Brien Fine Foods engaged Lumenia Consulting to carry out a Business Systems Strategy Review. We had initially begun the process internally, but decided that we needed an experienced independent party to review and verify our approach and decisions. Lumenia brought the process to a different level, using a structured methodology that identified points of pain within the business and a costed benefits analysis which could be realised through new or improved business systems. This methodology crystallised in a graphical and visible manner for the decision-makers in the business how we should proceed with our systems strategy. In carrying out the review, the Lumenia consultant engaged cross-functionally in an effective manner, and this communication has helped us to ensure the business as a whole supports the strategy.
The Strategy Review has been delivered by Lumenia, and we have engaged them to Project Manage the subsequent design and implementation phases. I would have no hesitation recommending Lumenia as an independent partner.
Louise McElligott, Finance Director
Our clients are typically mid-size manufacturing, distribution, service and retail organisations. We have supported over 300 clients through their ERP and digital transformation journeys.
