When IPL decided to replace the multiple ERP systems in the business with a single global ERP solution, we knew that we needed external assistance to help us with selection and to engage the different parts of our business in the process. We chose Lumenia because of their experience of complex ERP projects, their business process and ERP expertise and their ability to work with our teams in Ireland, the UK and North America and they were product agnostic,. The Lumenia team initially carried out a rapid but detailed assessment of business process capability across the organisation and identified improvement opportunities, which became drivers for the ERP project. Their ERP selection methodology was structured, objective and ensured that key stakeholders from each division in the business were involved in the process. Lumenia’s guidance and proven experience were vital in helping us select our global ERP solution and in gaining business buy-in and I would have no hesitation recommending them to other businesses.
Ida Murphy, Global Head of IT
Lumenia had already supported IPL in the selection of a single global ERP to replace multiple ERP systems in the business. The decision to engage them to manage the business change resulting from the ERP implementation was a logical continuation of the excellent services they had already provided.
The Lumenia consultant took ownership of the Change Management workstream using a structured methodology to handle stakeholder engagement, project communication, and change impact management activities, involving and getting buy-in from all impacted in the organisation.
Lumenia’s involvement was a key factor in the successful roll-out strategy across North America and the UK. In particular, their ability to quickly turn the functional design into process maps that could then be used to introduce the solution to end-users was a significant benefit and also helped guide our end-user training.
I have full confidence in recommending Lumenia to other businesses seeking comprehensive ERP solutions. Their commitment to excellence and demonstrated proficiency make them an invaluable partner in navigating complex projects with confidence.
Ida Murphy, Chief People Officer
The business process review with Lumenia, prior to the new ERP system implementation, has really given WD-40 the opportunity to think in different ways.
Jonathan McCoy, General Manager - IT
We worked with Lumenia to help us explore our options for ERP. The overall process and methodology was logical and made sense and the Lumenia consultants spent time with each department to really understand their pain points in detail. Lumenia’s process benchmarking survey was very revealing, as it draws out gaps and opportunities for improvement even where people may think there aren’t any. A detailed review and analysis of the various potential options was carried out, building the picture for us of what the market had to offer. I would definitely work with Lumenia again, and I’m happy to recommend Lumenia to anyone considering their business systems strategy.
James Myhill, Head of IT
Our ERP project stalled as we lacked both consensus on the best way to move forward and the resources to do it.Selecting Lumenia to guide us through the critical vendor selection process eliminated many obstacles and propelled us rapidly from selection to implementation. Lumenia’s well-defined and agnostic approach aligned all stakeholders to a process that identified points of pain and key deliverables, and, most importantly, identified the ERP system that will be the cornerstone of our business for many years to come.
Ian Wilkinson, Operations Manager
Our clients are typically mid-size manufacturing, distribution, service and retail organisations. We have supported over 300 clients through their ERP and digital transformation journeys.