Service Industries

The Service sector covers a wide range of industries involved providing such diverse services as financial services, construction services and professional services to name a few. The service sector is often characterised by niche systems and spreadsheet driven processes

ERP in the Service sector

While ERP relates traditionally to industries involved in the production and movement of physical products it has grown to mean much more. Accounting, selling and purchasing processes need to be controlled in all sectors and some ERP products provide comprehensive functionality to cover project management and project based billing, costing and accounting as well as sub-contracting purchasing and selling workflows. These together with other process workflows and financial processes to support a wide variety of service based requirements mean that ERP is as relevant to service sector organisations as it is to many more traditional ERP markets.

CRM in the Service sector

CRM is widely used in the service sector and depending on the requirements can help drive sales as well as supporting various business process workflows through xRM. CRM processes such as opportunity management, contact management and workflow driven processes like quotation management when integrated to ERP and billing systems are all areas where CRM can add value to service organisations.

Lumenia in the Service sector

Lumenia has assisted clients on ERP and CRM projects across a variety of service sector industries.

Client Testimonials

“Lumenia helped us to formulate our ERP strategy by developing a very clear roadmap, which laid out how we needed to evolve our business systems over a number of phases. The strategy changed our thinking about how we should implement systems and resulted in business benefits right from the first phase. I would be happy to recommend Lumenia to any organisation that needs to review ERP strategy.”

John Cadell, Managing Director, Folens Group