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Business Change Management in ERP Projects

Business Change Management (BCM) is a critical component of many successful ERP projects. Despite this, the term Change Management is one which is not well understood by many ERP practitioners or by most ERP users. There is often a general sense that it covers the softer, people-related issues that arise during ERP implementation projects and that as a result, BCM itself is an ill-defined and woolly concept.

This paper sets out to dispel this view by defining BCM in ERP projects very clearly in terms of strategy, constituent work streams and implementation tasks.